Warranty Policy

Product Warranty

Fragrance Ner USA warranties are now automatically registered when you purchase a watch. Manufacturer warranties (companies listed below) may still require manual warranty registration.

Fragrance Ner USA will service every brand name watch sold on our website for a period of 1 to 5 years after purchase (see chart for exceptions). Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover "external damage" to the product.

What's Covered:

The warranty applies to the following:

Manufacturing defects
Watch movement

What's Not Covered:

The Fragrance Ner USA warranty does not cover any damage resulting from, water/moisture damage. Additionally, the warranty does not cover any damage to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage which occurs due to having the watch serviced by a third party, nulls and voids the warranty from Fragrance Ner USA.

This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.

External wear-and-tear from normal daily use.
External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch
Defects caused by outside force, improper use, or ANY such incidental damages which occur by dropping or banging the timepiece.
Any lost/missing stones or gems on the outer portion of the watch or watch face
Outside modifications and third party repair attempts void the warranty
Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
Watches that are labeled as water resistant featuring a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiving water damage inside the stem. Water damage is not covered under warranty by Fragrance Ner USA nor any manufacturer.

The Fine Print:

Fragrance Ner USA will repair or replace the product at our discretion, including the cost of all parts and labor during the warranty period.

Fragrance Ner USA disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this product, including merchantability or fitness for a particular purpose.

This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Warranty Length of New Watches by Brand:

A. Lange & Sohne - 2 Year Warranty
A_Line - 2 Year Warranty
Accutron - Manufacturers Guarantee (See Below)
Adee Kaye - Manufacturers Guarantee (See Below)
Adidas - 2 Year Warranty
Air Blue - 2 Year Warranty
Akribos XXIV - Manufacturers Guarantee (See Below)
Alpina - 2 Year Warranty
Andy Warhol - 2 Year Warranty
Anne Klein - 2 Year Warranty
Angular Momentum - 3 Year Warranty
Anonimo - 2 Year Warranty
Appetime - 2 Year Warranty
Arbutus - Manufacturers Guarantee
Armand Nicolet - 2 Year Fragrance Ner USA
Arnold & Son - 2 Year Warranty
Audemars Piguet - 2 Year Warranty
August Steiner - Manufacturers Guarantee (See Below)
Aviator - 3 Year Warranty
A|X Armani Exchange - 2 Year Warranty
Ball - 2 Year Warranty
Ballast - Manufacturers Guarantee
Baume & Mercier - 2 Year Warranty
Bedat - 2 Year Warranty
Bell & Ross - 2 Year Warranty
Ben & Sons - 2 Year Warranty
Bertha - Manufacturers Guarantee (See Below)
Black Dice - 2 Year Warranty
Blancpain - 2 Year Warranty
Bomberg - 2 Year Warranty
Boucheron - 2 Year Warranty
Bovet - 1 Year Warranty
Breed - Manufacturers Guarantee (See Below)
Breguet - 2 Year Warranty
Breitling - 2 Year Warranty
Bremont - 1 Year Warranty
Brera Orologi - Brera Manufacturers Guarantee (See Below)
Brooklyn Watch Co. - Manufacturers Guarantee
Bulova - 2 Year Warranty
Burberry - 1 Year Warranty
Burgi - Manufacturers Guarantee (See Below)
Burett - 3 Year Warranty
Bvlgari - 2 Year Warranty
Cabochon - 2 Year Warranty
Calibre - Gevril Manufacturers Guarantee (See Below)
Calvin Klein- 2 Year Warranty
Carbon 14 - 2 Year Warranty
Carl F. Bucherer - 2 Year Warranty
Cartier - 2 Year Warranty
Casio - 1 Year Warranty
Certina - 2 Year Warranty
Chanel - 2 Year Warranty
Charriol - 2 Year Warranty
Chaumet - 1 Year Warranty
Chopard - 2 Year Warranty
Chronoswiss - 1 Year Warranty
Citizen - 5 Year Warranty
Clerc - 3 Year Warranty
Claude Bernard - 2 Year Warranty
Cluse - 2 Year Warranty
Coach - 2 Year Warranty
Concord - 2 Year Warranty
Corum - 2 Year Warranty
Crayo - Manufacturers Guarantee (See Below)
Croton - Croton Limited Lifetime Warranty (See Below)
Cvstos - 2 Year Warranty
D.Factory - Manufacturers Guarantee
Daniel Jean Richard - 2 Year Warranty
Daniel Wellington - 2 Year Warranty
Danish Design - 1 Year Warranty
De Grisogono - 1 Year Warranty
Deep Blue - Manufacturers Guarantee (See Below)
Dewitt - 2 Year Warranty
Diesel - 2 Year Warranty
Dietrich - 2 Year Fragrance Ner USA
Dior - 2 Year Warranty
DKNY - 2 Year Warranty
Dolce & Gabbana - 1 Year Warranty
Dubey & Schaldenbrand - 1 Year Warranty
Earth -Manufacturers Guarantee (See Below)
Ebel - 3 Year Warranty
Eberhard & Co - 2 Year Fragrance Ner USA
Ed Hardy - 2 Year Warranty
Edox - 2 Year Warranty
Elevon - Manufacturers Guarantee (See Below)
Elini - 2 Year Warranty
Ellen Tracy - Manufacturers Guarantee
Empress - Manufacturers Guarantee (See Below)
Emporio Armani - 2 Year Warranty
Equipe - 2 Year Warranty
Ernest Borel - 2 Year Warranty
ESQ - 2 Year Warranty
Eviga - 2 Year Warranty
Faberge - 2 Year Warranty
Favre Leuba - Manufacturers Guarantee
Fendi - 2 Year Warranty
Ferrari - 2 Year Warranty
Ferragamo - 2 Year Warranty
Ferre Milano - Manufacturers Guarantee (See Below)
Fortis - 2 Year Warranty
Fossil - 2 Year Warranty
Franc Vila - 2 Year Warranty
Franck Dubarry - 2 Year Warranty
Franck Muller - 2 Year Warranty
Frederique Constant - 2 Year Warranty
Fruitz by Philip Stein - 2 Year Warranty
Fujitime - 1 Year Warranty
Furla - 2 Year Warranty
GC By Guess - 2 Year Warranty
Geneve - 2 Year Warranty
Geoffrey Beene - Manufacturers Guarantee
Gevril - Gevril Manufacturers Guarantee (See Below)
Giordano - Manufacturers Guarantee (See Below)
Girard Perregaux - 2 Year Warranty
Giulio Romano - Manufacturers Guarantee
Givenchy - Manufacturers Guarantee
Glashutte - 2 Year Warranty
Glycine - Manufacturers Guarantee (See Below)
Graham - 2 Year Warranty
Grand Seiko - 2 Year Warranty
Gucci - 2 Year Warranty
Guess - 2 Year Warranty
GV2 by Gevril - Gevril Manufacturers Guarantee (See Below)
Hamilton - 2 Year Warranty
Harry Winston - 2 Year Warranty
Haurex Italy - Gevril Manufacturers Guarantee (See Below)
Heritor - Manufacturers Guarantee (See Below)
Hermes - 2 Year Warranty
Hublot - 2 Year Warranty
Hugo Boss - 2 Year Warranty
Hyt - 2 Year Warranty
Ice-Watch - 2 Year Warranty
Ike Milano - 2 Year Warranty
Invicta - Manufacturers Guarantee (See Below)
Issey Miyake - 2 Year Warranty
IWC - 2 Year Warranty
J. Springs - 1 Year Warranty
Jacob & Company - 2 Year Warranty
Jacques Lemans - 2 Year Warranty
Jaeger LeCoultre - 2 Year Warranty
Jaquet Droz - 2 Year Warranty
JBW - Manufacturers Guarantee (See Below)
Jet Set - Manufacturers Guarantee
Jill Stuart - Manufacturers Guarantee
Jivago - 2 Year WarranMonty
Johan Eric - Manufacturers Guarantee
Joshua & Sons - Manufacturers Guarantee (See Below)
Junghans - 2 Year Warranty
Just Cavalli - Manufacturers Guarantee
Kate Spade - 2 Year Warranty
Kenneth Cole - 2 Year Warranty
Kienzle - 2 Year Warranty
Lacoste - 2 Year Warranty
Lamborghini - 2 Year Warranty
Lambretta - 2 Year Warranty
Lancaster - 2 Year Warranty
Lego - 2 Year Warranty
Leonard - 2 Year Warranty
Locman - 2 Year Warranty
Longines - 2 Year Warranty
Louis Erard - 2 Year Warranty
Lucien Piccard - 2 Year Warranty
Luminox - 2 Year Warranty
Madison - 2 Year Warranty
Marc Jacobs - 2 Year Warranty
Maserati - 2 Year Warranty
Mathey-Tissot - Manufacturers Guarantee (See Below)
Mauboussin - 3 Year Warranty
Maurice Lacroix - 2 Year Warranty
Meistersinger - 2 Year Warranty
Michael Kors - 2 Year Warranty
Michele - 2 Year Warranty
Mido - 2 Year Warranty
Milus -2 Year Warranty
Mondaine - 2 Year Warranty
Montblanc - 2 Year Warranty
Montres de Luxe - 2 Year Warranty
Morellato - Manufacturers Guarantee
Morphic - Manufacturers Guarantee (See Below)
Movado - 2 Year Warranty
Mulco - Manufacturers Guarantee
Nautica - 2 Year Warranty
Nice Italy - 2 Year Warranty
Nike - 2 Year Warranty
Nixon - 2 Year Warranty
Nomos - 2 Year Warranty
Oceanaut - Manufacturers Guarantee
Officinia Del Temp - Manufacturers Guarantee
Olivia Burton - 2 Year Warranty
Omega - 4 Year Warranty
Oniss - Manufacturers Guarantee (See Below)
Orient - 1 Year Warranty
Oris - 2 Year Warranty
Panerai - 2 Year Warranty
Parmigiani Fleurier - 2 Year Warranty
Patek Philippe - 2 Year Warranty
Paul Picot - 2 Year Warranty
Perrelet - 2 Year Warranty
Philip Stein - 2 Year Warranty
Piaget - 2 Year Warranty
Picasso & Co - 2 Year Warranty
Polar - 2 Year Warranty
Police - 2 Year Warranty
Porsche Design - 2 Year Warranty
Preowned - 1 Year Warranty
Pulsar - 3 Year Warranty
Puma - 2 Year Warranty
Rado - 2 Year Warranty
Raymond Weil - 2 Year Warranty
Rebel - Manufacturers Guarantee
Reign - Manufacturers Guarantee
Revue Thommen - Manufacturers Guarantee
Richard Mille - 2 Year Warranty
Roberto Cavalli - Manufacturers Guarantee
Roger Dubuis - 2 Year Warranty
Rolex - 2 Year Warranty
Romain Jerome - 2 Year Warranty
Rotary - 2 Year Warranty
Rudiger - Manufacturers Guarantee
S Coifman - Manufacturers Guarantee (See Below)
Seiko - 3 Year Warranty
Sekonda - 2 Year Warranty
Sevenfriday - 2 Year Warranty
Shield - Manufacturers Guarantee
Shinola - 2 Year Warranty
Shturmanskie - Manufacturers Guarantee
Simplify - Manufacturers Guarantee
Skagen - 2 Year Warranty
Sophie & Freda - Manufacturers Guarantee
Stuhrling Original - Manufacturers Guarantee
Suunto - 2 Year Warranty
Swatch - 1 Year Warranty
Swiss Army - 3 Year Warranty
Swiss Legend - 2 Year Warranty
Swiss Military - 2 Year Warranty
TAG Heuer - 2 Year Warranty
Technomarine - 2 Year Warranty
Thunderbirds - 2 Year Warranty
Thomas Earnshaw - Manufacturers Guarantee
Timex - 1 Year Warranty
Time-It - 2 Year Warranty
Tissot - 2 Year Warranty
Tommy Hilfiger - 2 Year Warranty
ToyWatch - 2 Year Warranty
Tsumori Chisato - 2 Year Warranty
Tudor - 2 Year Warranty
TW Steel - 2 Year Warranty
TX - 1 Year Warranty
U-Boat - 2 Year Warranty
Ulysse Nardin - 2 Year Warranty
Vacheron Constantin - 2 Year Warranty
Ventura - 2 Year Warranty
Versace - 2 Year Warranty
Versus By Versace - 2 Year Warranty
Victorinox Swiss Army - 3 Year Warranty
Vostok Europe - Manufacturers Guarantee
Waldhoff - Manufacturers Guarantee
Wittnauer - 2 Year Warranty
Zenith - 3 Year Warranty
Zeno - 2 Year Warranty
Zodiac - 2 Year Warranty

Accutron - Manufacturers Guarantee

This timepiece is warranted only to the original owner for 5 years from date of purchase. The warranty only comes into effect if the warranty card is fully and correctly completed by an Authorized dealer at the time of purchase and/or you provide original proof of purchase.

Do not open the case back of your timepiece under any circumstances. Consult the store where you purchased your timepiece or an authorized service center when service is required. All parts of this timepiece, except for the strap, are to be repaired only at an authorized service center because special technologies and equipment are required to perform repairs, inspections and adjustments. Please refer to the Service Center section of our website for instructions on how to send your timepiece to an authorized service center.

Adee Kaye - Manufacturers Guarantee

Certified that your Adee Kaye watch is guaranteed against manufacturing defects for three years from the date of purchase. To qualify for service under the guarantee, you must present your watch together with proof of purchase. The warranty does not cover accidental damage to glass, bracelet, strap, battery, case as well as negligent use and willful tampering of the watch. $17.95 shipping and handling is required (shipping cost may change without prior notice).

Returns, Replacements or Repairs must be coordinated with the Adee Kaye team at tel. no. 1-213-688-1179.

Please send watches to:
NISIMOV WATCH CO., INC.
Attn: Adee Kaye Service Dept.
643 S. Olive Street, Suite 200
Los Angeles, CA 90014

Akribos XXIV - Manufacturers Guarantee

The manufacturer declares that all Akribos XXIV watches are covered by an international warranty against any manufacturing defect that will be honored by the date of purchase of the watch. Akribos XXIV will within 24 months from the date of the purchase, repair or replace (at Akribos XXIV option) the movement of this timepiece free of charge if such movement proves to be defective in material workmanship under normal use. For quartz watches, the battery is covered by the warranty for a period of one year from the date of purchase.

This warranty does not cover the watchcase, watch bracelet, strap, crystals or normal wear. This warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless the watch is labeled as “water resistant” this warranty will also be void if the watch has been submerged in water.

This international warranty shall only be valid if the watch has been purchased from a reseller authorized by Akribos XXIV.

The warranty card must be presented together with the watch to an authorized Akribos XXIV service center for all in-warranty servicing. Any work performed on an Akribos watch by an unauthorized person or entity shall automatically render this international warranty null and void.

All Akribos XXIV watches are accompanied with directions for use including recommendations of care and maintenance that should be followed. Any damage resulting from improper use or mistreatment of the watch is not covered under the 2-year warranty.

The terms of this international warranty do not in any way restrict or otherwise affect any possible statutory rights which the consumer may be entitled by law in the country of purchase.

If your watch should require service during the period of warranty, please send it along with a copy of your original bill of purchase and check in the amount of $15 to cover the cost of shipping and handling.

You can register your warranty online at:
AKRIBOS XXIV
4014 1st Ave #601
Brooklyn NY, 11232
1-718-437-8723

August Steiner- Manufacturers Guarantee

August Steiner, within 12 months from the date of purchase, will repair or replace (at August Steiner option), the movement of this timepiece free of charge if such movement proved to be defective in material or workmanship under normal use. This warranty does not cover the watch case, watch bracelet, straps, crystals, battery or normal wear. The warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless this watch has been labeled as “water resistant” this warranty will also be void if the watch has been submerged in water.

Please send the item prepaid*, with your purchase receipt and a brief description of the work requested and a check for $10 to cover costs of shipping and handling to:

August Steiner Repair Center
4014 1st Ave #601
Brooklyn NY, 11232
1-718-663-3990
*August Steiner recommends you purchase insurance (with signature required) your item. This warranty gives you specific legal rights. You may also have other rights that vary from state to state

Bertha - Manufacturers Guarantee

1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the movement and the case. This warranty does not extend to the finish, crystal, battery, bracelet, or strap / band.

2-Year Extended Warranty - Quartz / Automatic Movement - The internal components and quartz / automatic movement in all watches are warranted up to two years, against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. The extended warranty covers the movement only, against any fault in normal operation, that is not the result of an expired battery, water intrusion, impact, or improper use.

Breed - Manufacturers Guarantee

Brera - Manufacturers Guarantee

Your BRERA watch is warranted against defects in materials and workmanship by BRERA under the terms and conditions of this warranty for a period of two (2) years from the original date of purchase. This warranty only covers the following components: the watch movement, hands and dial.

Should a covered component be defective in materials or workmanship during the warranty period under normal use, it will be repaired or the watch will be replaced (at the sole discretion of the service center) free of repair charges. A copy of the receipt or completed, dated, stamped and signed BRERA International Warranty card is required for proof of purchase. A $14.95 return shipping and handling fee will apply to all warranty service in the US. International warranty shipping and handling fees may vary.

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. In case of replacement, BRERA cannot guarantee that you will receive the same model watch. If your watch is not available, a watch of equal value or similar appearance will be provided.

*IMPORTANT NOTE: Using the chronograph function for more than 30 minutes per day will significantly reduce the life of the battery of your quartz movement.
Please visit the link for further information on our warranty.

Burgi- Manufacturers Guarantee

Burgi, within 24 months from the date of purchase, will repair or replace (at Burgi’s option), the movement of this timepiece free of charge if such movement proves to be defective in material or workmanship under normal use. This warranty does not cover the watch case, watch bracelet, straps, crystals, battery or normal wear. The warranty will be void if the watch has been mishandled or used under extraordinary conditions. Unless this watch has been labeled as “water resistant”, this warranty will also be void if the watch has been submerged in water.

Please send the item prepaid*, with your purchase receipt and a brief description of the work requested and a check for $10 to cover costs of shipping and handling to:
Burgi Repair Center
4014 1st Ave #601
Brooklyn NY, 11232
1-718-663-3990
*Burgi recommends you purchase insurance (with signature required) your item. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Calibre - Manufacturers Guarantee

All warranty service will be provided by the Gevril Group Service Center. The GEVRIL warranty is guaranteed for a period of 2 years from the date of purchase, only if proof of purchase can be provided.

If work is done under the warranty, the GEVRIL service center may charge for postage and insurance. Services are also available for a charge after the warranty period has expired.

Please wrap the watch securely and clearly print your name and return address on the package. In addition, provide contact information and include written explanation of the problem(s) you are experiencing. Always purchase insurance your watch when using the mail. Do not include paperwork or gift box in your shipment. Postage, insurance, and shipping incurred in sending the watch for service are the owner's responsibility.

The battery is guaranteed for 1 year. The warranty does not cover leather straps. Warranty covers manufacturing defects only and does not include maintenance.
Maintenance shall include changing of batteries outside the 1 year warranty period, ensuring water resistance and all other services other than replacement of defective warranty parts.

Warranty work and maintenance must be done by an official GEVRIL service center. Work performed by anyone other than an official GEVRIL service center renders this warranty void.